Here is a price list that shows our basic charges for consultation (advice):

Call out including
first hour
within 20 miles of Lymington
Call out including
first hour
beyond 20 miles of Lymington
Per hour thereafter
Aquariums £50.00 £55 £30.00
Ponds / Water Features £50.00 £55 £30.00

Please call or email for maintenance contracts for Ponds, Tropical tanks and Marine tanks. Please note that prices for contracts and pond cleaning can only be given after a site visit. Prices are then sent back via the post in the form of a contract or quote. No verbal prices or contracts can be issued. Thank you.

Terms and Conditions

Acceptance of our quotation / contract assumes acceptance of our conditions detailed below:


  • We assume water is available on site (free of charge) during the works.
  • We assume that use of a watering hose will be available during the works.
  • We assume that use of an electric supply will be available during the works.

Terms and Conditions

  • Unimpeded access is available to all work areas
  • All materials are subject to availability
  • We have not surveyed the site for services and therefore do not accept responsibility for underground cables.
  • All materials remain the property of new forest aquatic consultants until full payment has been received.
  • We can accept payment by cheque or cash only, direct debit for contracts.
  • We do not charge V.A.T.
  • Our insurers are QBE Insurance Ltd and AXA Insurance UK PLC
  • Our insurance policy does not cover any work carried out by a member of the public whilst we are on site.
  • Therefore all work is to be carried out by the staff of new forest aquatic consultants only.
  • We may subcontract work out to other companies as stated within the quotation and upon agreement with the client.
  • We can have use of a drive or car parking space to drop off or store equipment, this may include a skip if stated in the quote.
  • Upon accepting the quotation, we will require a deposit for the purchase of materials as stated below: (Unless agreed otherwise) 50% of the total cost is to be paid before the start date, the remaining amount paid upon completion of work. A deposit form will be sent as soon as the quote has been accepted.
  • Deposits for materials must be paid before the start date so that work can commence upon time, failure to do so will void the contract.
  • All deposits are non refundable once the materials have been ordered.
  • All work is carried out to the quote, any additional work will be charged at £35.00 per hour thereafter, this does not include cost of materials.
  • All construction work is guaranteed for 1 year from the completion date. We must be notified within the first 6 months of any problems or faults should they occur
  • Any extra work carried out due to unforeseen circumstances to allow completion of original quote will be charged at £35.00 per hour, this does not include cost of materials.
  • We are not responsible for existing pond equipment that may be damaged due to age / wear and tear. Any repairs or replacement equipment will incur further charges
  • All new products / equipment carry a manufacturer's warranty only
  • All quotations are valid for a period of one month only.
  • Pond Cleaning: The works are guaranteed for a period of 7 days, which is deemed as a reasonable amount of time to rectify any problems should they occur. After this time period has elapsed it is the responsibility of the customer to maintain and care for their own pond / livestock. "new forest aquatic consultants" will accept no responsibility for the pond / livestock beyond this 7 day guarantee period. Thank you.
  • All outside work is subject to weather permitting.
  • These Terms and Conditions are subject to change without notice